Frequently Asked Questions

Here are the most common questions and solutions from users. Click on a question to view detailed answers.

How to unlock a locked account?

Accounts are automatically locked when login failures exceed the configured threshold.

  1. Wait for the lockout period to expire and try logging in again
  2. Click "Forgot Password" on the login page
What to do when the registration link shows as expired?

When the registration link shows as expired, you need to contact the administrator for a new invitation.

How can external users view work order process?

External users are unable to log in and can only view the work order process through the email link; if the link becomes invalid, they will not be able to view it.

Why was my user account automatically disabled?
  1. You are not in the synchronization group
  2. You were removed from the synchronization group
  3. Your account is disabled in Active Directory